Policies

Hair salon interior with product shelves and reception desk. Bright and organized space.

Cancellation Policy

Because we are in a service industry, our stylists, nail technicians, and spa professionals rely on earning their living from appointments scheduled by our guests. As such, we ask that each appointment reserved online be guaranteed with a credit card on file through our secure site. Your card will not be charged at this time; it is only to guarantee your reservation.

We also understand that life happens and you may on occasion need to change or cancel an appointment. We require a minimum of 24–48 hours’ notice when this is necessary. That allows us to offer your reservation to a guest who may be on our waiting list.

If you are running late to your appointment, please give us the courtesy of calling in advance so that we can inform your service provider and ensure that there is time to complete your service.

If you are more than 15 minutes late to an appointment (unless you call in advance), you will be considered a “no show” and a cancellation fee may apply. If you completely “no show” for a scheduled appointment, you will be subject to a cancellation fee which is 50% of the service scheduled and your card will automatically be charged.

Our cancellation policy requires that all guests change or cancel an appointment at least 24–48 hours in advance. When you don’t change or cancel an appointment in advance, a significant block of time is left open on your service provider’s schedule which could have been filled by another guest.

Our cancellation policy is such that if you “no show” for an appointment, you will be charged a minimum of 50% of the service that was scheduled. You will also be required to have a credit card on file prior to any future appointments. If you are scheduling a color service, a deposit of $75 will be required prior to booking and you must call the salon to make your reservation. If you “no show” the second scheduled appointment, you will forfeit any deposit made.

Privacy Policy

Policy

6.1 Personal Information

6.1.1 When Information is collected:

TRU Salon & Spa does not collect or retain personally identifiable information unless a person voluntarily:

Participates in an activity that asks for information (i.e. sending an email, participating in a survey, or filling in an online form). This information will only be used to respond to the person’s request and to analyze trends. A message may be redirected to another person or agency that is in a better position to respond. Uses an online service or transaction that requires the collection of personally identifiable information. Choosing not to participate in an activity or service that requests personal information will in no way affect a visitor’s ability to access any other feature of the TRU Salon & Spa website.

If personal information is requested on the website or volunteered by the user, state law and the federal Privacy Act of 1974 may protect it. However, this information is a public record once it is provided and may be subject to public inspection and copying if not protected by federal or state law.

Children’s Online Privacy Protection Act of 2001 Websites directed to children under 13 that knowingly collect information from children must comply with the Children’s Online Privacy Protection Act of 2001. However, visitors are cautioned that TRU Salon & Spa has no way of determining the age of a person volunteering personally identifiable information online or by email. As such, this information will be treated the same as information given by an adult and may be subject to public access.

6.1.3 Password Information

Usernames and passwords or PINs may be required to access an online service offered by TRU Salon & Spa. No representative of YNCS Mustang Enterprise, LLC or TRU Salon & Spa will ever request a user to reveal their username, password, or PIN. Under no circumstances should this information be shared with or disclosed to any other person. However, online systems may offer the built-in capability to securely assist users who have lost or forgotten their PIN or password.

6.1.4 Correcting Personal Information

Unless otherwise prohibited by state or federal law, rule, or regulation, an individual may request correction of personally identifiable information. Persons concerned about information contained in their personal records should contact the custodian of that record, which is typically the organization that has collected the information.

6.1.5 Public Disclosure of Information

It is important to understand that under applicable state and federal law, various forms of correspondence and other communications may be subject to public disclosure.

6.2 Automatic Information

6.2.1 What is captured:

Our web portal utilizes server logs and log analysis tools to create summary statistics about the use of the portal. These logs collect the Internet Protocol (“IP”) address of all computers accessing the portal and may collect other similar information about the computer’s network. Summary statistics are used for various purposes such as assessing what information is of most interest to users, determining technical design specifications, and identifying system performance or problem areas.

This data is not reported or used in any manner that would reveal personally identifiable information and will not be released to any outside parties unless legally required to do so in connection with law enforcement investigations or other legal proceedings.

6.2.2 Cookies

Our web portal does use cookies to collect information used to improve the content of our web services and to help us understand how people are using our services. This information does not identify you personally and is used for gathering web statistics only. If cookies are used, the organization must disclose the specific information regarding the use of the cookie as part of their privacy statement.

6.3 Link Disclaimer

In order to make information available to visitors, our web portal may provide links to other websites. A link does not constitute an endorsement of the content, viewpoint, policies, products, or services of that website. Once you link to another website, you are subject to the terms and conditions of that website, including but not limited to its privacy policy.

6.4 Information Disclaimer

Information provided on TRU Salon & Spa websites is intended to provide immediate access to our online booking system, online gift certificate purchases, and other pertinent information. While all attempts are made to provide accurate, current, and reliable information, we recognize the possibility of human and/or mechanical error. Therefore, YNCS Mustang Enterprise, LLC, TRU Salon & Spa, its employees, officers, and agencies expressly deny any warranty of the accuracy, reliability, or timeliness of any information published by this system and shall not be held liable for any losses caused by reliance upon the accuracy, reliability, or timeliness of such information. Any person who relies upon such information obtained from this system does so at his or her own risk.

Details

Purpose

YNCS Mustang Enterprise, LLC (dba) TRU Salon & Spa is committed to protecting the privacy of visitors to our websites. This policy defines the minimum online privacy requirements for YNCS Mustang Enterprise, LLC and its subsidiaries.

Scope

This policy applies to all YNCS Mustang Enterprise, LLC (dba) TRU Salon & Spa internet sites.

Effective Dates

The requirements of this policy are effective immediately and/or until updated and new revisions are posted.

Responsibilities

YNCS Mustang Enterprise, LLC is responsible for the organization’s compliance with the requirements of this policy and all applicable laws of the United States and the TRU Salon & Spa companies. They are also responsible for any information captured from users who access their websites.

YNCS Mustang Enterprise, LLC will publish a link to this policy on the homepage of all related websites. A link to this privacy policy and any additional agency-specific privacy policy is also required on every page of a website that collects personal information or incorporates an e-mail or other form where users may submit questions or comments.

Exceptions / Other Issues

Any exception to this policy must be approved by organization management and/or his/her designee.

Definitions / Background

Base URL String – Also known as the root URL or Domain Name. The nomenclature, which identifies the address of a website.

Cookies – A “cookie” is a small text file that a website can place on your computer’s hard drive in order, for example, to collect information about your activities on the site or to make it possible for you to use an online “shopping cart” to keep track of items you wish to purchase.

Home Page – The first page a user will encounter when visiting a website for the first time through the base URL string.

Internet – Worldwide network of networks and computers that are interconnected to communicate with each other through web pages, e-mail, and many other services.

Intranet – An internal, restricted private network in which access is restricted to those within a company or organization.

Links – Also known as hyperlinks. Used to connect one web page to another web page via some form of Hyper-Text Markup Language, whether graphical or text in nature.

Personal Information – Examples of personally identifiable information include:

Name
Address
E-mail address
Social Security number
Password
Bank account information
Credit/debit card information
Any combination of data that could be used to identify you such as your birth date, zip code, ethnicity, or gender.